Returns & Damaged Artwork

Because many artworks are original, unique, or limited-edition pieces, ARTSELLAR does not accept returns solely because the buyer changes their mind after dispatch, unless ARTSELLAR agrees otherwise in writing or a return is required by applicable law.

A buyer may request cancellation before dispatch by contacting us by email. Cancellation is effective only when confirmed by ARTSELLAR. Where permitted by law, actual costs already incurred — such as framing, packaging, or payment-processing fees — may be deducted after they have been explained to the buyer.

If an artwork arrives damaged, is not the work ordered, or materially differs from its confirmed description, please contact us within 48 hours of delivery and provide:

• the order number;
• photographs of the package and delivery label;
• photographs or video of the unboxing;
• clear images of the damage; and
• a brief description of the issue.

Do not discard the packaging or move, alter, or repair the artwork before receiving instructions. ARTSELLAR will review the matter with the artist and delivery provider. If the claim is accepted, we may arrange a repair, replacement, partial refund, or full refund as appropriate and in accordance with applicable law.

Minor variations in colour or texture caused by screen displays, photography lighting, natural materials, or handmade processes are not considered damage or defects unless they materially differ from the confirmed description.

This policy does not affect consumer rights that cannot legally be excluded or limited.